Indrajit Laundry & Dry CleanersLaundry & Dry Cleaners

Terms

Clear terms, so there are no arguments later.

These are the standard terms for doorstep laundry and dry-cleaning services. By booking, you agree to them.

Last updated: 1 October 2026

1. The service

Indrajit Laundry & Dry Cleaners provides laundry, dry-cleaning, pressing and household textile care with optional pickup and delivery. Service availability depends on your PIN code and the slots available at the time of booking.

2. Estimates, garment counts and approvals

  • Prices on the website are current list prices and include applicable GST.
  • Item-based orders are estimated from the garments and quantities you select. The binding amount is confirmed after inspection and counting at our facility.
  • If the final amount differs from the estimate, we send a revised quotation and do not begin chargeable work until you approve it.
  • If you reject a revised quotation, we will hold the order and discuss alternatives. You remain responsible for any pickup/delivery costs already incurred, where applicable.
  • Quotations expire after 72 hours. We may re-inspect and re-quote after expiry.
  • We may decline items that are unsafe to clean, likely to be damaged by any available process, or outside the scope of the service.

3. Fees and surcharges

Pickup and delivery are free, and the current fees (if any) are shown at checkout. Express service carries a 25% surcharge.

4. Pickup, delivery and handover

  • Pickup and delivery take place within the two-hour window you select. Our rider may call on arrival.
  • Delivery requires the one-time code shown in your account or sent to your registered phone. Do not share it before receiving your order.
  • If no one is available, we will attempt to contact you. A failed delivery may be rescheduled and may attract a re-delivery fee.
  • Risk passes to you on successful handover or delivery to the address you provided. Please inspect the order at handover.

5. Cancellations and rescheduling

You may reschedule or cancel a pickup free of charge up to 4 hours before the window. Inside that window, call us and we'll assist where possible. Once cleaning has started, cancellation is subject to charges for work already performed and materials used. Refunds for cancelled prepaid orders are processed to the original payment method within 5–7 working days.

6. Care, stains and pre-existing condition

  • We follow care labels and use fabric-appropriate processes.
  • We inspect and record pre-existing stains, tears, missing buttons, colour bleeding and weak seams before cleaning, and may ask you to acknowledge them.
  • Not every stain can be removed. We will give an honest expectation, but we do not guarantee complete stain removal unless expressly agreed in writing.
  • Some decorations, trims, adhesives and unstable dyes may not survive normal cleaning. We will advise before proceeding where we can identify the risk.

7. Liability and claims

We take responsibility for loss or damage caused by our negligence, subject to the following:

  • Ordinary wear, shrinkage, colour fading, latent defects and damage from unremovable stains or non-compliant care labels are not covered.
  • Claims must be raised within 48 hours of delivery, with the order number and, where possible, photographs.
  • Our first remedy is a free re-clean or repair. If that is not possible, compensation is assessed against the garment's age, condition and value, up to the limits set by applicable law.
  • We are not liable for items of exceptional sentimental or declared value unless agreed in advance.
  • Please remove valuables, cash and personal items from pockets before pickup. We are not responsible for items left in garments.

8. Payments and refunds

  • Payment may be required at booking, after inspection, or on delivery depending on the payment policy for your order.
  • Online payments are processed by our payment gateway. We do not store full card details.
  • Refunds approved under this policy are made to the original payment method where possible. Cash refunds may require collection at the shop.
  • Any chargeback or disputed payment may result in the suspension of your account while we investigate.

9. Items we cannot accept

We do not accept hazardous materials, items contaminated with bodily fluids or chemicals, live insects, perishables, medicines, currency, documents of value, jewellery, or items prohibited by law. We may refuse or return such items and charge for safe disposal where necessary.

10. Accounts and acceptable use

You are responsible for keeping your account and one-time codes confidential, and for the accuracy of the contact and address details you provide. We may suspend accounts used for fraud, abuse or repeated non-payment.

11. Governing law

These terms are governed by the laws of India. The courts at the shop's registered location have exclusive jurisdiction over disputes arising from the service.

12. Contact

Questions about these terms: care@indrajitlaundry.in · +91 98300 12345. You can also use our contact form.