Your details, handled with the same care as your clothes.

Last updated: 1 October 2026

1. Who we are

Indrajit Laundry & Dry Cleaners ("we", "us") operates the laundry and dry-cleaning service and website at 27A Ballygunge Circular Road, Near Ballygunge Phari, Kolkata, West Bengal 700019. For privacy questions, contact care@indrajitlaundry.in or call +91 98300 12345.

2. What we collect

• Contact details: name, phone number, email address and delivery addresses.
• Order information: services selected, garments, counts, inspection notes, photographs you provide or we take for quality records, delivery instructions and order history.
• Payment information: amounts, payment method and transaction references. We do not store full card numbers; card payments are handled by our payment gateway.
• Account information: a hashed password or a one-time code session if you sign in, and your communication preferences.
• Technical information: IP address, browser and device details, and security logs used to protect the service.

3. Why we use it

• To collect, clean, track and deliver your orders, including inspection records and approvals.
• To contact you about pickups, delivery, price changes, delays and service updates.
• To take and reconcile payments, issue invoices and process refunds.
• To resolve complaints, damage claims and support requests.
• To keep the service secure and prevent fraud or misuse.
• To improve our services using aggregated, non-identifying operational data.

We rely on your consent for marketing messages and on the performance of our service contract for order communication. We send transactional messages even if you opt out of marketing, because they are necessary to fulfil your order.

4. Who we share it with

We do not sell personal information. We share only what is necessary with:

• Payment providers such as Razorpay, to process payments and refunds.
• Communication providers for email, SMS and WhatsApp delivery of order updates.
• Hosting and storage providers that run our website, database and backups.
• Professional advisers and authorities where required by law or to establish or defend legal claims.

5. How long we keep it

Order and invoice records are kept for 2 years to meet accounting, tax and dispute-resolution needs. Support messages are retained for two years. Account sessions expire automatically (staff 12 hours, customers 30 days, tracking 2 hours). We delete or anonymise information that is no longer needed.

6. Your choices

• Ask for a copy of the personal information we hold about you.
• Correct inaccurate contact or address details from your account or by contacting us.
• Opt out of marketing by updating your preferences or telling us.
• Request deletion where we do not have a legal or accounting obligation to retain the record. Order and invoice data may need to be retained in a restricted form.

We respond to verified requests within 30 days. If you are unhappy with our response, you may escalate to the appropriate data-protection authority in India.

7. Cookies and sessions

We use a secure, HTTP-only cookie to keep you signed in and to protect forms. We do not use advertising cookies or third-party tracking pixels. You can clear cookies in your browser, but you will be signed out.

8. Security

Access to customer data is limited to staff who need it for their role. Passwords are stored using scrypt hashing; session tokens are stored as irreversible hashes. We use encrypted connections, role-based access controls and audit logs for sensitive actions. No online service can guarantee absolute security, but we work to protect your data and will notify affected users if a breach creates a risk to them.

9. Children

Our service is intended for adults. We do not knowingly collect information from children under 18 without a parent or guardian's involvement.

10. Changes

We may update this policy as the service evolves. Material changes will be posted here with a new effective date; where appropriate, we will also tell you by email or on your account.