The journey
Six clear handoffs.
Each order has a status you can follow from your account or the tracking page. If anything needs your attention, we contact you before proceeding.
- Step 1No pickup fee · 2-hour windows · 7-day horizon
Choose a pickup window
Book online in under two minutes. Pick any two-hour window over the next seven days. You'll receive a confirmation with your order number immediately.
- Step 2Counted twice · Photos on request · Digital receipt
We inspect and count
At the shop, each bag is opened and every garment is counted and checked. Pre-existing stains and damage are photographed before cleaning.
- Step 372-hour approval window · No silent charges
You approve any change
If the final amount differs from your estimate, we send a revised quotation with the reason. Nothing is cleaned until you approve it — by link, email or your account.
- Step 4Trained handlers · Eco-friendly solvents
The right process
Your order follows the fabric-specific route: wash and fold, dry clean, steam press or hand care. Every stage is logged against your order.
- Step 5QC sign-off · Packed by order
Quality check & pack
A final check covers stains, seams, buttons and finish. Orders are packed by order number, not mixed with anyone else's laundry.
- Step 6OTP handover · Live status updates
Delivered with OTP
Our own riders deliver in the same two-hour windows. Share the one-time code with the rider only when you receive your order.
No surprise bill. Ever.
Laundry is priced per garment, and the exact count is only known once we open your bag. Instead of guessing or charging first, we send you an exact quotation before cleaning.
If it matches
Cleaning starts immediately. You'll see the final amount on your account.
If it differs
You get a revised quotation with the reason. Approve, reject or ask us to recheck.
If you reject
We hold the order and discuss options: return as-is or a reduced scope of work.
If you don't respond
We remind you once. After 72 hours, the quotation expires and the order waits for instructions.
Example · revised quotation
Order #IL-2431 · Wash & Fold
- Estimated garments
- 10 pieces
- Counted at the shop
- 12 pieces
- Difference
- +2 pieces
- Original estimate
- ₹420
- Revised total
- ₹500
Illustration only · actual approval happens securely by email link